Frequently Asked Questions

🔥 Ordering & Payment

What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?
Yes. Payments are processed securely through trusted payment providers. STF does not directly store your full card details.

📦 Shipping & Delivery

How long does shipping take?
Estimated transit times after dispatch are:

• Netherlands: 1–2 business days
• European Union: 3–7 business days
• Selected international destinations: 5–10 business days

In-stock orders are typically processed within 1–2 business days before dispatch. Pre-order items may require additional production time.

How much does shipping cost?
Current standard shipping rates are:

• Netherlands: €6.95, free from €80
• European Union: €12.95, free from €150
• International: €19.95, free from €200

The applicable shipping option is shown at checkout.

Do you ship internationally?
Yes. We currently ship within the Netherlands, selected EU countries, and selected international destinations.

How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. Tracking may take up to 24 hours to become active.

↩️ Returns & Exchanges

What is your return policy?
Eligible items may be returned within 14 days of delivery. Items must be unworn, unwashed, in their original condition, and have the original tags attached.

Who pays for return shipping?
For standard change-of-mind returns, the customer is responsible for return shipping costs. If an item is damaged, defective, or incorrect, STF will cover reasonable return shipping costs.

How do I start a return?
Contact us at service@seejthreadsflames.com with your order number and reason for return. Photos may be requested for damaged, defective, or incorrect items.

Do you offer exchanges?
We currently do not offer direct exchanges. If you need another size or colour, return the eligible item and place a new order.

👕 Products & Sizing

How do I find my size?
Use the STF Size Guide available on the product page and compare the measurements with a similar garment you already own.

Are STF products true to size?
Fit varies by product. Many STF pieces are designed with a relaxed or oversized silhouette, so always check the individual product description and Size Guide before ordering.

Do you restock sold-out items?
Selected products and colourways may be restocked, but limited releases are not guaranteed to return.

💬 Customer Service

How can I contact you?
Email us at service@seejthreadsflames.com or use the Contact page. We aim to respond within 24–48 hours on business days.

Can I cancel my order?
You can request cancellation while the order is still unfulfilled. Once an order has been fulfilled or dispatched, it can no longer be cancelled and the standard return process applies.

Can I modify an order after placing it?
Contact us as soon as possible. We may be able to help before fulfillment, but changes are not guaranteed once processing has begun.